IMPORTANT: This article does not apply to customers who are making DNS
changes when using our Managed DNS solution. Different name servers are
given based on your geographic location. This information is specified on the
main page of your DNS login. Simply change your name servers to those that are provided at your domain registrar (e.g. GoDaddy, Register.com, Network Solutions, NameCheap etc.)
This article is intended for customers who have previously registered their
domain name with a third-party domain registrar (example: Network Solutions) and
who need to transfer it to Netriplex. In order for Netriplex to host your domain
name and associate it with your hosting service, a domain modification request
will need to be made with the company that your domain name was registered with.
(known as a domain registrar).
The domain modification/transfer process is the complete responsibility of
the customer (the domain owner). If you need assistance transferring your domain
name, please contact your domain registrar for technical support - you've paid
for this support by virtue of owning a domain name with the registrar. Netriplex
can not provide a lot of support resources assisting customers in the domain
transfer process. The information contained in this document is our main
customer resource for domain name transfer assistance. It is important to
understand that Netriplex as your hosting provider has no more power to transfer
your domain than a complete stranger would. As a domain name owner, you are
completely responsible for the information (including the name servers) that is
contained in your domain record.
For your reference, in order for Netriplex to correctly resolve your domain
name to the IP address of your hosting service, your domain name record must
contain the following name server information:
Primary Server Hostname: NS20.NETRIPLEX.COM
Secondary Server Hostname:
Additionally, including Netriplex as the technical contact for your domain
may provide additional security and management capabilities. Network Solution
customers may use our NIC handle:
Technical Contact NIC: ZLDCNGTILI
Non-Network Solution customers should use the following Technical Contact
Skyland, NC 28776
As this process is sometimes complicated, Netriplex has attempted to provide
general information regarding domain name transfer. As stated above, you should
consult your domain registrar if you have difficulty.
Any portion (outside of changing the owner or registrar) of your domain name
can be easily modified by following the appropriate steps provided by your
domain registrar. This article deals mainly with modifying the technical
contact, and name servers portion of your domain name record so that it can be
hosted in the Netriplex network. There are hundreds of domain name registrars
internationally making it virtually impossible for us to provide the
modification steps of each registrar. This article covers the modification steps
of a few popular domain name registrars. You should however consult the
particular registrar of your domain name for the exact modification steps.
Network Solutions (www.nsi.com)
process of modifying your domain name record with Network Solutions can
sometimes be difficult. Modification can be accomplished two ways: "Via Manage
Your Account" (directly at the networksolutions.com website), or "Manual Letter"
(fax a letter). The two methods described:
Via Manage Your Account
This is a feature offered to all domain
registrants. It is very simple, and offers the most expedient transfer. This
method provides a web based interface to modify your name. Simply log-on to your
account on the website www.nsi.com and edit
your technical contact and name servers using the information provided earlier
in this article.
When all else fails this method may be used. A letter may be
sent via US Mail, or via FAX to Network Solutions requesting the domain name
transfer. This method is processed by humans, and generally takes 5-7 days to
Register.com has made domain name modification simple by providing a web
based interface to assist you in the process. Go to www.register.com and click on "Manage My
Account", follow the links to modify the name servers of your domain name record
using the information provided earlier in the article.
- Domain modifications can take 24-48 hours to be fully
completed. - Reboot your computer if your domain still does not appear to be
resolving correctly even after the modification wait period. - For security
purposes, domain name records can only be modified by the domain name owner. For
this reason, Netriplex is only able to provide limited assistance in actually
getting your domain name correctly modified to be hosted on our network.
Ultimately, it is the responsibility of the customer to make sure that their
domain name is correctly modified to resolve to the IP address of their host